Términos y condiciones


Apartment booking

Your apartment is booked upon receipt of the booking deposit.

Your booking is not confirmed until BEST HOUSE BEST PLACE  S.L. receives the pre-payment, and you have received the confirmation email from BEST HOUSE BEST PLACE  S.L..

This confirmation email contains all your booking details

On arrival, you must pay the rental balance and the refundable damage deposit.  The payment method is described in more detail in your reservation confirmation email.
 

Cancellation policy

All cancellations or changes must be made via email. Cancellations or changes by phone are not accepted.
  • Booking deposit: 20% of the total amount may be charged anytime after booking, no refundable.
  • If cancelled or modified up to 15 days before date of arrival, 20% of total price of the reservation will be charged.
  • If cancelled or modified later or in case of no-show, the total price of the reservation will be charged.

Check-in/check-out

Check-in starts at 13:00 pm Check-out is before 11.00 am. 
We will always attempt to accommodate early arrivals or late departures, but this is dependant upon previous bookings. 

Please note that late check-in carries the following extra charges:
From 20.00 to 22.00:    30 €
From 22.00 to 24.00:    40 €
From 24.00 to 01.00:    50 €
Check-in after 01:00 on request


Number and identity of guests

The client should inform Best House Best Place  of the number of guests in the booking.

Only those persons indicated in the booking made by the client may enter the apartment, unless an alternative agreement has been reached with Best House Best Place .

The number of clients using the apartment should not exceed the number assigned to each apartment, except in the case of children under the age of two. 

Pets are not allowed 

Should the client fail to comply with any of the aforementioned Terms and Conditions, Best House Best Place  reserves the right to ask the client to leave the apartment, and the client in question can not request any form of compensation.

 

City tax

An overnight accommodation tax has been applied by the Catalan Government as of 1st of November 2012.
The fee of 2,48 € per person per night for a maximum of 7 nights is not included in the rental price of the apartment and your check-in agent will ask for this to be paid.